Privacy Notice
Helion AI Privacy Notice
Privacy Notice - Helion AI
Version: 6 | Last update: January, 2025
Please carefully read this Privacy Notice (“Notice”) before using the https://helion.pro
This Notice and the Cookie Notice constitute an integral part of our Terms of Use. Unless otherwise specified, the terms used in this document shall have the same meaning as in the Terms of Use.
The terms “we”, “us”, and “our” refer to Helion AI Lab, a legal person registered under the laws of the United Kingdom and Ireland (“Company”). The Company is a data controller of the information you provide us with.
You can contact us at:
Helion AI Lab
Contact email address: [email protected]
1. Data We Collect
Account Information
Types of Information:
wallet address
username
bio
session
Purposes and Legal Grounds:
Provision of Services: creating and maintaining your Account, contacting you about your Account.
Legitimate Interest: verifying your identity.
With your Consent: send you marketing and commercial emails, providing you with personalized advertisements.
Complying with our Legal Obligations: for our financial and accounting compliance.
Retention Period:
As long as you have an Account on the Website. After deactivation of the Account, we will delete the information in 2 months. In the case of inactivity, we will deactivate your Account 2 years after the last session.
Customer Support
Types of Information:
Any information you provide to customer support;
Data and time of the call with customer support representative;
Purposes:
Provision of Services: helping you with your requests and issues.
Legitimate Interest: analysing the efficiency of our Services and the Website.
Retention Period:
Same as Account information.
E-mail Requests
Types of Information:
Email address;
Subject and context of your request;
Purposes:
Provision of Services: helping you with your requests and issues.
Legitimate Interest: responding to your inquiries, marketing analysis.
With your Consent: sending you marketing and commercial emails, providing you with personalised advertisements.
Retention Period:
2 months after receiving a request.
Social Networks
Types of Information:
Subscriptions, likes, comments, retweets, reposts;
Any other activities on our social media (Facebook, LinkedIn, Twitter, Instagram.
Purposes:
Provision of Services: helping you with your requests and issues.
Legitimate Interest: responding to your activities, marketing analysis, social interaction, engagement of users.
Retention Period:
As long as the relevant page/content/user exists on a certain social network
Log Data and Analytics
Types of Information:
Your device and browser information;
Login data, user ID;
IP-address, geolocation data;
Date, time, and duration of use of the Website;
Links you visited, links, by which you were addressed to the Website.
Purposes:
Provision of Services: giving you the control over account active sessions (giving information about logged-in devices, history of orders, etc.).
Legitimate Interest: monitoring fraudulent activities and analysing traffic statistics.
In addition, usage data is collected in an anonymized and aggregated form to improve the Website’s usability and for marketing purposes. Learn more about it in the Analytics Section.
Retention Period:
Same as Account information.
Cookies
Type of Information:
We use cookies to appropriately run the Website and for the analysis of the Website traffic. To learn more about the cookies, please read the Cookie Policy.
2. Analytics
The Company uses analytic services to collect details of the Website use, including, but not limited to traffic data, location data, length visit, other communication data, IP address, device information (such as hardware model, operating system version, unique device identifiers). In aggregated form, this information allows us to analyse the popularity and usability of the Website.
Non-Personally Identifiable Information can be collected and processed on the Website by Google Analytics in an anonymized and aggregated way to improve Website usability and for marketing purposes. For more information on the privacy practices of Google, please check its Policies at www.google.com/analytics/policies/. You can also check additional information in the Cookie Policy.
3. Third-Party Access
CRM, Cloud Providers, Email Notifications, and Personalised Advertisements
The Company uses third parties’ services for:
Data storage;
Sending email notifications, newsletters, and announcements;
Manage our relationships with users (CRM systems);
These third parties may only use information about users to perform services on the Company’s behalf. They are not allowed to use it for their own purposes.
Analytics
We use third-party analytics services as described in Section 2 above.
Other Disclosures
In addition to the disclosures for the purposes identified before, the Company may disclose information:
If required by law, in connection with any legal proceedings or to establish, exercise or defend Company’s legal rights; and
In case of a sale, license or otherwise assigning the Company, corporate rights, the Website or its separate parts or services to third parties.
4. Data Rights
Contact [email protected] to exercise these rights:
Withdraw your consent at any time. You have the right to withdraw the consent if you previously gave the consent to the processing, for example, for commercial emails or marketing cookies;
Object to the processing of your information. If we process your information in our legitimate interests, e.g., for direct marketing emails or for our marketing research purposes, you can object against it. We will consider your request and, if there are no legal grounds to refuse it (e.g., public interest), stop the processing for such purposes;
Access your information. You have the right to know if the Company process your information, get full knowledge on processing and obtain a copy of your information in the Company’s possession;
Verify your information and seek rectification. If you find that we process inaccurate (e.g., mistakes in nationality, date of birth) or out-of-date (e.g., info on debts, economic activities) information, you can verify the accuracy of your information and/or ask for it to be updated or corrected;
Restrict the processing of your information. When you contest the accuracy of your information, believe we process it unlawfully or want to object against the processing, you have the right to temporarily stop the processing of your information to check if the processing was consistent.
In this case, we will not process the information for any purpose other than storing it or for legal compliance purposes until the circumstances of restriction cease to exist;
Ask us to delete/destroy/otherwise remove the information about you. If we are not obliged to keep the data for legal purposes, we will remove your information upon your request.
Please note, that the deletion of your information may affect your experience on our Website or lead to close of relationships between you and us if the information was strictly necessary for the provision of services;
Have your information transferred to another organization. You can request your data to be transferred to a third party; and
File a complaint with your national data protection authority if you believe that the Company violates your data rights.
5. Other
Security of Information
The Company stores your information on the Internet Computer Network and servers in the US. These, have all technical measures to store the data securely and protected against unauthorized access.
However, the Company may also transfer users’ information locally across different jurisdictions to perform processing activities. In this case, the Company ensures the appropriate safeguards are in place to protect the information. To learn more about international transfers of information, you can contact us by the contact email address.
The Company takes necessary and sufficient organizational measures to protect users’ information from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other illegal actions of third parties.
Immediate access to some amount of the data is only allowed to Company’s authorized personnel involved in maintaining the services. Such personnel keep strict confidentiality and prevent unauthorized third-party access to personal information.
Changes to Notice
The Company can make changes to its privacy policy and this Notice at any time. As far as technically and legally feasible, the Company will notify you about any significant changes by giving notice on the Website and/or sending a notice by contact information. It is strongly recommended to check this page from time to time.
Should the changes affect processing activities performed on the basis of the user’s consent, the Company will collect new consent from you, where required.
Third-Party Services
This Website may contain links to third-party services and platforms. Although the Company chooses its partners thoroughly and diligently, it cannot be responsible for the content, terms and conditions or privacy policies of third-party services.
The Company encourages you to be aware when you leave the Website and read the privacy statements of the services that collect personally identifiable information.
Third-party websites may contain their own cookies. The Company is not responsible for their usage of cookies.
For privacy inquiries: [email protected]
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